Privacy Policy
We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you use HyperlinkNexus services.
Last Updated: March 15, 2025Information We Collect
At HyperlinkNexus, we collect information that helps us provide better financial data interpretation services. This includes data you provide directly and information gathered through your interaction with our platform.
- Account registration details including name, email address, and contact information
- Professional information such as company name, job title, and industry sector
- Financial data you upload or input for analysis and interpretation services
- Communication preferences and feedback you share with our support team
- Payment information processed through secure third-party payment processors
- Survey responses and user experience feedback when voluntarily provided
When you visit our website or use our services, we automatically collect certain technical information to improve functionality and security. This includes your IP address, browser type, device information, and usage patterns within our platform.
How We Use Your Information
Your information helps us deliver personalized financial analysis services and maintain a secure, efficient platform. We use this data responsibly and only for legitimate business purposes.
- Processing and analyzing financial data to provide interpretation services
- Customizing reports and recommendations based on your business needs
- Communicating about your account, services, and important updates
- Improving our platform through usage analysis and user feedback
- Ensuring platform security and preventing unauthorized access
- Complying with legal obligations and regulatory requirements in Canada
Your Privacy Rights
Under Canadian privacy laws, including PIPEDA, you have significant control over your personal information. We respect these rights and provide clear processes for exercising them.
Access Your Data
Request a copy of all personal information we hold about you, including how it's being used and who it's shared with.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your dashboard or by contacting us.
Delete Your Account
Request complete deletion of your account and associated data, subject to legal retention requirements.
Withdraw Consent
Opt out of non-essential data processing activities, though this may limit certain service features.
To exercise any of these rights, contact our privacy team at [email protected]. We'll respond within 30 days and verify your identity before processing requests.
Data Security & Protection
We implement comprehensive security measures to protect your financial data and personal information from unauthorized access, alteration, or disclosure.
Encryption
All data transmitted to and stored on our servers is encrypted using industry-standard AES-256 encryption.
Access Controls
Strict employee access controls ensure only authorized personnel can access your information on a need-to-know basis.
Regular Audits
We conduct quarterly security audits and vulnerability assessments to maintain the highest protection standards.
Data Sharing & Third Parties
We don't sell your personal information to third parties. We only share data in specific, limited circumstances that support our service delivery or legal compliance.
We work with trusted service providers who help us operate our platform, including cloud hosting services, payment processors, and analytics tools. These partners are contractually bound to protect your information and use it only for specified purposes.
We may disclose information when required by law, court order, or regulatory request. In such cases, we'll notify you unless legally prohibited from doing so.
Data Retention
We retain your information only as long as necessary to provide services and comply with legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.
Active Account Data
Retained while your account remains active and for 90 days after account closure
Financial Analysis Records
Kept for up to 7 years to comply with financial record-keeping requirements
Communication Logs
Support communications retained for 3 years for quality assurance purposes
Technical Logs
Server logs and usage data automatically purged after 12 months
International Data Transfers
While our primary servers are located in Canada, some service providers may process data internationally. When transfers occur outside Canada, we ensure appropriate safeguards are in place through contractual agreements and adequacy decisions.
We maintain detailed records of all international transfers and can provide information about specific safeguards upon request. Your data receives the same level of protection regardless of where it's processed.
Changes to This Policy
We update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When significant changes occur, we'll notify active users via email and prominently display the updated policy on our website.
We encourage you to review this policy regularly. Continued use of our services after policy updates constitutes acceptance of the revised terms. The "Last Updated" date at the top of this page indicates when changes were last made.
Privacy Questions or Concerns?
Our privacy team is here to help with any questions about how we handle your personal information or assist with exercising your privacy rights.